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Privacy Policy

Date of the policy: August 12, 2025

1.INTRODUCTION

This Privacy Policy ("Policy") describes how Datazip Solutions India Private Limited ("we", "our", or "us") collects, uses, processes, shares, and protects your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDPA") and other applicable data protection laws in India.

We are a data analytics company specializing in predictive analytics, prescriptive analytics, enterprise decision management, descriptive analytics, cognitive analytics, Big Data Analytics, retail analytics, supply chain analytics, store assortment and stock-keeping unit optimization, marketing optimization and marketing mix modelling, web analytics, call analytics, speech analytics, sales force sizing and optimization, price and promotion modelling, predictive science, credit risk analysis, and fraud analytics.

We respect your privacy and are committed to protecting your personal data. This Policy is designed to provide a clear understanding of how we process your personal data, your rights as a Data Principal, and how you can exercise those rights.

2.DEFINITIONS

For the purposes of this Privacy Policy:

  • Personal Data means any data about an individual who is identifiable by or in relation to such data
  • Data Principal means the individual to whom the personal data relates [2]
  • Data Fiduciary means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data (we are the Data Fiduciary in this context)
  • Data Processor refers to entities that process personal data on our behalf
  • Processing means any operation or set of operations performed on personal data, including collection, storage, alteration, use, disclosure, or erasure
3.TYPES OF PERSONAL DATA WE COLLECT

Depending on the services you use and your relationship with us, we may collect the following categories of personal data:

3.1 Identification and Contact Information

  • Name, email address, phone number, postal address
  • Business contact information if you represent an organization
  • User credentials for our platforms and services

3.2 Technical and Usage Data

  • IP address, device information, browser type and version
  • Operating system and platform information
  • Location data
  • Information about how you use our website, products, and services
  • Cookie data and similar tracking technologies

3.3 Business and Transaction Data

  • Details about services you have purchased from us
  • Billing and payment information
  • Customer service interactions and communication preferences

3.4 Analytics and Derived Data

  • Data derived through our analytics services
  • Statistical information derived from aggregated data
  • Behavioral patterns and preferences derived from usage data

4. HOW WE COLLECT PERSONAL DATA

We collect personal data through the following methods:

  • Direct interactions: When you provide your information to us by filling forms, creating accounts, contacting us, or subscribing to our services
  • Automated technologies: Through cookies, server logs, and other similar technologies when you visit our website or use our applications
  • Third parties: We may receive personal data about you from various third parties such as business partners, service providers, and publicly available sources
  • Data analytics: Through our analysis of usage patterns and interactions with our services
5. PURPOSES OF PROCESSING PERSONAL DATA

We process your personal data for the following specified purposes

5.1 Service Provision and Management
  • To provide and maintain our data analytics services and products
  • To manage your account and provide customer support
  • To process transactions and send related information
  • To personalize your experience with our services
5.2 Communication and Engagement
  • To communicate with you about our services, updates, and changes to our policies
  • To respond to your inquiries, requests, and feedback
  • To send service-related notifications and alerts
5.3 Business Operations and Improvement
  • To improve our products, services, and website
  • To conduct research and analysis to enhance our data analytics capabilities
  • To develop new features, products, and services
  • To measure the effectiveness of our services and operations
5.4 Legal and Compliance Purposes
  • To comply with legal obligations and regulatory requirements
  • To enforce our terms, conditions, and policies
  • To prevent, detect, and investigate fraud, security breaches, and other potentially prohibited or illegal activities
  • To protect our rights, property, and safety as well as those of our users and the public
6. LAWFUL BASIS FOR PROCESSING

We process your personal data based on the following lawful grounds:

6.1 Consent

We process your personal data based on your free, specific, informed, unconditional, and unambiguous consent. You can withdraw your consent at any time through the mechanisms described in Section 11 of this Policy.

6.2 Legitimate Uses

In certain circumstances, we may process your personal data without explicit consent where permitted by the DPDPA, including:

  • Processing necessary for compliance with legal obligations
  • Processing for employment-related purposes
  • Other purposes specifically permitted under applicable law
7. DATA SHARING AND DISCLOSURE

We may share your personal data with the following categories of recipients:

7.1 Service Providers and Processors

We may share your personal data with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Customer relationship management systems
  • IT and system maintenance providers
  • Professional advisers including lawyers, auditors, and insurers

All our third-party service providers are required to maintain the confidentiality and security of your personal data and to use it only for the specific purposes for which it is provided.

7.2 Business Partners

We may share your personal data with business partners when necessary to provide you with our services or as part of joint offerings.

7.3 Legal Requirements

We may disclose your personal data when required by law, regulation, or legal process, such as in response to a court order or a lawful request by a public authority.

7.4 Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal data may be transferred as part of the transaction, in compliance with applicable data protection laws.

8. CROSS-BORDER DATA TRANSFERS

We may transfer your personal data to countries outside India in connection with the purposes outlined in this Privacy Policy. Such transfers will comply with the requirements of the DPDPA, including:

  • We will only transfer your personal data to countries not restricted by the Central Government of India
  • We will ensure that appropriate safeguards are in place to protect your personal data during international transfers
  • If any additional restrictions on cross-border transfers are notified under the DPDPA or its implementing rules, we will comply with such requirements
9. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

We will erase your personal data when:

  • You withdraw your consent and there is no other legal ground for processing
  • The purpose for which the data was collected has been fulfilled and retention is no longer necessary
  • Retention is no longer necessary for compliance with legal obligations

We have implemented appropriate data retention policies to ensure that personal data is not kept longer than necessary.

10. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Our security measures include:

  • Encryption of personal data where appropriate
  • Regular testing and evaluation of the effectiveness of our security measures
  • Access controls and authentication procedures
  • Regular security assessments and audits
  • Staff training on data protection and security
11. YOUR RIGHTS AS A DATA PRINCIPAL

Under the DPDPA, you have the following rights regarding your personal data:

11.1 Right to Access Information

You have the right to obtain:

  • Confirmation of whether we process your personal data
  • A summary of the personal data being processed
  • Information about the processing activities
  • Information about data sharing with other entities
11.2 Right to Correction and Erasure

You have the right to:

  • Request correction of inaccurate or incomplete personal data
  • Request completion of incomplete personal data
  • Request erasure of personal data that is no longer necessary for the purpose for which it was collected
11.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

11.4 Right to Nomination

You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.

11.5 Right to Grievance Redressal

You have the right to file a complaint regarding any violation of your rights under the DPDPA.

12. HOW TO EXERCISE YOUR RIGHTS

You can exercise your rights by:

  • Contacting our Data Protection Officer at shubham@datazip.io
  • Using the dedicated rights management section in your account settings on our platform
  • Submitting a request through our website at  link

We will respond to your request within 3 working days of receiving it. In certain cases, we may need additional information to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India.

13. DATA BREACH NOTIFICATION

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify the Data Protection Board of India without undue delay
  • Notify you as a Data Principal in a clear and plain language about the nature of the breach and measures taken to address it
  • Implement measures to mitigate potential adverse effects
14. COOKIES AND SIMILAR TECHNOLOGIES

Our website and services use cookies and similar tracking technologies to collect and store certain information. These technologies help us analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.

You can control cookies through your browser settings and other tools. Please note that blocking certain cookies may impact your experience of our website and limit access to certain features.

15. CHILDREN'S PRIVACY

We do not knowingly collect personal data from children under the age of 18 without obtaining verifiable consent from their parents or legal guardians as required by the DPDPA.

If we learn that we have collected personal data from a child without appropriate parental consent, we will take steps to delete that information as quickly as possible.

Parents who believe we may have collected personal data from their child can contact us at privacy@datazip.io

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws and regulations. The updated policy will be posted on our website with the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Significant changes will be notified to you through email or prominent notice on our website before the changes become effective.

17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact:

Data Protection Officer :  Shubham Baldava

#677, 1st Floor, Suite No. 1223
27th Main, 13th Cross
HSR Layout, Sector 1, Bangalore
Karnataka, India 560102

Email: shubham@datazip.io
Phone: +91 9403613633

18. GRIEVANCE REDRESSAL

If you have any grievances or complaints regarding the processing of your personal data, you can contact our Grievance Officer:

Email: sandeep@datazip.io
Phone: +91 9748485583

We will acknowledge receipt of your complaint within 2 working days and resolve it within 5 working days.

If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India.

19. GOVERNING LAW

This Privacy Policy is governed by the laws of India, particularly the Digital Personal Data Protection Act, 2023, and its implementing rules and regulations.